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Whilst we endeavour to ensure that patients are treated promptly, courteously and with appropriate care at all times, we do acknowledge that, occasionally, problems do occur and, in accordance with national guidelines, we operate a structured complaints procedure. The aim is to ensure a quick and amicable resolution to patients’ complaints – whichever area of their care is involved. By telling us about the problem you have encountered, we will be able to improve our services and patient experience.

If you would like to make a complaint, please use our dedicated compliments and complaints form below - we aim within 3 days of recording of the complaint to acknowledge it's receipt and provide an explanation of the procedure being followed.

If you prefer, you can complain through NHS choices.

Comments and Complaints Form

Date of service received you wish to comment on or complain about
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